Jump to content

Chat/Threading

From UX Parula

Would it be beneficial to introduce the ability to add contextual comments directly beneath your original messages?

Problem

WhatsApp doesn't allow editing messages after a few minutes of sending them. This limitation can lead to chaotic conversations where topics bounce back and forth like a ping pong ball. What if there was a possibility to add secondary messages to your own messages or those of others? This feature could be useful when you forget details you need to add or when you want to keep the conversation tidy. It would prevent situations where you're discussing Phase 1 while your colleagues have moved on to Phase 10.

Should we allow threading in chat?

If so, in which way?

Threading in Chat
Threading in Chat

Possible solutions

1. Displaing threaded comments with a distiguiscible color (e.g. 30% less opacity for both green/white = sent/received)

2. Users can to long-press (in mobile) a message to start a thread. Threads will be displaied taking the first line of the message you long-press (you can even select multiple messages) and it will appear

  • Together with people and groups on the left pane, in chronologic order so the one at the top is the most recent that received a new message
  • In a specific part only for threads above people and groups
  • Providing a 'view thread' in the filters tabs above people/groups
  • Enabling to switch between threaded and chronological views