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| We conducted surveys with 4 people aged 30-40 working in different group teams in the Tech, UK and Marketing field, in UK and Italy. | | We conducted surveys with 3 people aged 30-42 working in different group teams in the UX and Commercial field in Italy. |
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| These are the results: | | These are the results: |
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| == '''Mattia N - 23.01.2025''' == | | == '''Mattia N - 23.01.25''' == |
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| * Age: Around 30 | | * Age: Around 30 |
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| * Work: Ux Designer for Accenture (Fintech), Milan | | * Work: Ux Designer for Accenture (Fintech), Milan |
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| How many times I check emails: 10/12 times per day the personal one, esp because I receive many notifications on my mobile. | | How many time I check the mails: 10/12 times per day the personal one, esp because I receive many notifications on my mobile. |
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| I check the work email less, only when I reveive a notification usually. | | I check the work email less, only when I reveive a notification usually. |
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| Personal: I use Spark, because I can use 4 accounts at the same time. | | Personal: I use Spark because I can use 4 accounts in the same time. |
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| Work: Outlook | | Work: Outlook |
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| ==== Outlook ====
| | If I use conversation view: Yes, I don't normally have long conversations, unless there are long threads with multiple people, that happen during often long periods of time(some weeks or even months) |
| In Outlook, I use thread view. I don't normally have long conversations, unless there are long threads with multiple people, that happen during often long periods of time (some weeks or even months).
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| How do I manage long threads: The reading is sometimes a little difficult, because in Outlook, you don't understand start and end of the reply. It's too plain. There is a divider that doesn't help. | | How do I manage long threads: The reading is sometimes a little difficult because in Outlook you don't understand start and end, too plain, there is a divider that doesn't help. |
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| In very long threads, it would maybe be useful to summarize the content. | | In very long threads it would be useful maybe a sum of the content. |
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| I read everything, because I am usually interested in the whole conversation. I know all people who send replies. But I don't think I'd like to choose the people I read the replies from. I would not choose which one I'd like to read. I read everything. | | I read everything because usually I am interested in the whole conversation. I know all people sending replies. But I don't think I'd like to choose the people I read the replies from, I wouldn't choose which one I'd like to read. |
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| ==== '''Feedback to our UX mail threading idea''' ====
| | - picture of the mockup with threading graph shown - |
| I showed a picture of the mockup with threading graph
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| Feedback: It's similar to what Outlook does already, but Outlook does it in a less structured manner and only in the web. You can expand and see the whole thread. | | Feedback: It's similar to what Outlook does already, in a less structured manner and only in the web. You can expand and see the whole thread. |
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| It doesn't use avatars, but you can see the chronological order of the replies that sometimes '''helps'''. | | It doesn't use Avatars but you can see the cronological order of the replies that sometimes HELPS! |
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| I am not able to tell you if I'd like your idea, I am not used to see it. Also, people don't have often an image in the avatar, so one character is hard to interpret. | | I am not able to tell you if I'd like it, I am not used to see it. Also people don't have often an image in the avatar, so one character is hard to interpret. |
| == '''Riccardo B''' - '''23.01.2025''' ==
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| * Age: Around 30
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| * Work: Marketing in a multinational company that builds CNC machines, Padua
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| How many times I check mails: around 10 times per day
| | == Riccardo B - '''22.01.25''' == |
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| I use Outlook for work, Gmail for personal
| | * Age: Around 30 |
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| How many colleagues do I have: around 300
| | * Work: Commercial in a multinational company that builds CNC machines, Padua |
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| Usually, when sending emails, I try not respond in a way that does not encourage a long discussion. I try to be concise. I send very precise emails, I don't leave space for pointless wandering of the conversation. I prefer using WhatsApp for fast conversations, or I normally talk with a person face to face, if I need anything. Why? Because it's more immediate. Sometimes I force the person that I need to give me an answer in that moment.
| | How many time I check the mails: around 10 times per day |
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| It happens that I get CCed in long threads, but I am not directly involved. The content of the conversation is often not pertinent with what I do, so I don't even read it.
| | I use Outlook for work, Gmail for personal |
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| Maybe I don't need to follow the whole thread. Maybe some part of content is relevant to my work, but they put me in CC, and everybody posts, and I don't need to read what they write.
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| This often happens to most of my colleagues as well.
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| '''Feedback to our UX mail threading idea'''
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| Yes, great. Indeed, I cannot see a better way to select the content that we want to see. Good idea.
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| Your idea is certainly intriguing. In my specific situation, its relevance is somewhat limited, because I don't often deal with lengthy discussion threads. However, based on my observations of others' experiences, I can see how this could be a valuable concept.
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| ==== Installing Parula ====
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| Unfortunately, in my company, our security policies do not allow me to install other software, so I cannot install Parula. It is difficult for the IT department to approve a software different from what they are already using. We have valuable client data that we need to protect. Maybe your target can be less structured companies.
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| == '''Patty F - 23.01.2025''' ==
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| *Age: Around 40
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| *Work: Channel Program Analyst, London
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| How many times I check my emails: all day during working hours.
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| '''Feedback to our UX mail threading idea'''
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| Nice idea, this would be easier than searching for emails.
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| Yes, it would definetely help you not to go crazy in long threads, to understand who is responding to whom. Great idea.
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| '''New input'''
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| Often previous emails in a thread are in different languages. I'm not sure if there are automatic translation options, but it would be very useful to me.
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| Between these 3 choices:
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| # that always translates everything
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| # only in some emails that you can choose?
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| # or with the 'translate' button at the top and you can do it yourself when needed?
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| I prefer n. 3 for more control.
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| == '''Andrea B - 22.01.2025''' ==
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| *Age: Around 40
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| *Work: Project manager in a small size Creative Studio, Milan
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| How many times I check mails: around 10 times per day.
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| I use Outlook, Gmail and Yahoo with corresponding app. All three email accounts are equally active and used in the same manner. | |
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| I don't normally have long email exchanges because I prefer to use instant messaging.
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| I use conversation view in Gmail, which condenses related emails. I find the current email interfaces sufficiently intuitive.
| | Usually, when sending emails, I try not to dwell too much (I try to be concise) |
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| '''Feedback to our UX mail threading idea'''
| | How many collegues do I have: around 300 |
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| Showed interest in the visual representation of email threads, but initially found it confusing.
| | I send very precise emails, I don't leave space for pointless wandering. I prefer using Whatsapp for fast conversations, or I normally talk with a person face to face if I need anything. |
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| After explanation, acknowledged the potential usefulness of the thread visualization, especially for remote teams with long conversations.
| | It happens that I get in CC in long threads but I am not directly involved. Even the content of the conversation is not pertinent with what I do, so I don't even read. |
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| '''Feedback to our UX combined chat/mail idea''' | | Maybe I don't need to follow the whole thread. Maybe some part of content is relevent to my work but they put me in the middle and everybody answers and I don't need to read what they write. |
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| I see potential value in having all communications chat/mail in one place to reduce stress of checking multiple platforms.
| | This happens often to most of my collegues as well. |