Jump to content

Editing Mail/Threading/UserStudies

Warning: You are not logged in. Your IP address will be publicly visible if you make any edits. If you log in or create an account, your edits will be attributed to your username, along with other benefits.

The edit can be undone. Please check the comparison below to verify that this is what you want to do, and then publish the changes below to finish undoing the edit.

Latest revision Your text
Line 1: Line 1:
We conducted surveys with 4 people aged 30-40 working in different group teams in the Tech, UK and Marketing field, in UK and Italy.  
We conducted surveys with 3 people aged 30-42 working in different group teams in the UX and Commercial field in Italy.  


These are the results:
These are the results:


==  '''Mattia N - 23.01.2025''' ==
==  '''Mattia N - 23.01.25''' ==


* Age: Around 30
* Age: Around 30
Line 9: Line 9:
* Work: Ux Designer for Accenture (Fintech), Milan
* Work: Ux Designer for Accenture (Fintech), Milan


How many times I check emails: 10/12 times per day the personal one, esp because I receive many notifications on my mobile.
How many time I check the mails: 10/12 times per day the personal one, esp because I receive many notifications on my mobile.


I check the work email less, only when I reveive a notification usually.
I check the work email less, only when I reveive a notification usually.
Line 26: Line 26:
I read everything, because I am usually interested in the whole conversation. I know all people who send replies. But I don't think I'd like to choose the people I read the replies from. I would not choose which one I'd like to read. I read everything.  
I read everything, because I am usually interested in the whole conversation. I know all people who send replies. But I don't think I'd like to choose the people I read the replies from. I would not choose which one I'd like to read. I read everything.  


==== '''Feedback to our UX mail threading idea''' ====
==== Feedback to our UX idea ====
I showed a picture of the mockup with threading graph
I showed a picture of the mockup with threading graph


Line 34: Line 34:


I am not able to tell you if I'd like your idea, I am not used to see it. Also, people don't have often an image in the avatar, so one character is hard to interpret.
I am not able to tell you if I'd like your idea, I am not used to see it. Also, people don't have often an image in the avatar, so one character is hard to interpret.
== '''Riccardo B''' - '''23.01.2025''' ==
 
 
 
 
== Riccardo B - '''22.01.25''' ==


* Age: Around 30
* Age: Around 30
Line 40: Line 44:
* Work: Marketing in a multinational company that builds CNC machines, Padua
* Work: Marketing in a multinational company that builds CNC machines, Padua


How many times I check mails: around 10 times per day
How many time I check the mails: Around 10 times per day


I use Outlook for work, Gmail for personal  
I use Outlook for work, Gmail for personal  
Line 46: Line 50:
How many colleagues do I have: around 300  
How many colleagues do I have: around 300  


Usually, when sending emails, I try not respond in a way that does not encourage a long discussion. I try to be concise. I send very precise emails, I don't leave space for pointless wandering of the conversation. I prefer using WhatsApp for fast conversations, or I normally talk with a person face to face, if I need anything. Why? Because it's more immediate. Sometimes I force the person that I need to give me an answer in that moment.  
Usually, when sending emails, I try not respond in a way that does not encourage a long discussion. I try to be concise. I send very precise emails, I don't leave space for pointless wandering of the conversation. I prefer using WhatsApp for fast conversations, or I normally talk with a person face to face, if I need anything.


It happens that I get CCed in long threads, but I am not directly involved. The content of the conversation is often not pertinent with what I do, so I don't even read it.  
It happens that I get CCed in long threads, but I am not directly involved. The content of the conversation is often not pertinent with what I do, so I don't even read it.  
Line 53: Line 57:


This often happens to most of my colleagues as well.
This often happens to most of my colleagues as well.
'''Feedback to our UX mail threading idea'''
Yes, great. Indeed, I cannot see a better way to select the content that we want to see. Good idea.
Your idea is certainly intriguing. In my specific situation, its relevance is somewhat limited, because I don't often deal with lengthy discussion threads. However, based on my observations of others' experiences, I can see how this could be a valuable concept.
==== Installing Parula ====
Unfortunately, in my company, our security policies do not allow me to install other software, so I cannot install Parula. It is difficult for the IT department to approve a software different from what they are already using. We have valuable client data that we need to protect. Maybe your target can be less structured companies.
== '''Patty F - 23.01.2025''' ==
*Age: Around 40
*Work: Channel Program Analyst, London
How many times I check my emails: all day during working hours.
'''Feedback to our UX mail threading idea'''
Nice idea, this would be easier than searching for emails.
Yes, it would definetely help you not to go crazy in long threads, to understand who is responding to whom. Great idea.
'''New input'''
Often previous emails in a thread are in different languages. I'm not sure if there are automatic translation options, but it would be very useful to me.
Between these 3 choices:
# that always translates everything
# only in some emails that you can choose?
# or with the 'translate' button at the top and you can do it yourself when needed?
I prefer n. 3 for more control.
== '''Andrea B - 22.01.2025''' ==
*Age: Around 40
*Work: Project manager in a small size Creative Studio, Milan
How many times I check mails: around 10 times per day.
I use Outlook, Gmail and Yahoo with corresponding app. All three email accounts are equally active and used in the same manner.
I don't normally have long email exchanges because I prefer to use instant messaging.
I use conversation view in Gmail, which condenses related emails. I find the current email interfaces sufficiently intuitive.
'''Feedback to our UX mail threading idea'''
Showed interest in the visual representation of email threads, but initially found it confusing.
After explanation, acknowledged the potential usefulness of the thread visualization, especially for remote teams with long conversations.
'''Feedback to our UX combined chat/mail idea'''
I see potential value in having all communications chat/mail in one place to reduce stress of checking multiple platforms.
Please note that all contributions to UX Parula may be edited, altered, or removed by other contributors. If you do not want your writing to be edited mercilessly, then do not submit it here.
You are also promising us that you wrote this yourself, or copied it from a public domain or similar free resource (see UX Parula:Copyrights for details). Do not submit copyrighted work without permission!
Cancel Editing help (opens in new window)
Retrieved from "https://31.skywiki.org/wiki/Mail/Threading/UserStudies"