Mail/Threading/UserStudies: Difference between revisions

Revision as of 18:11, 23 January 2025

We conducted surveys with 3 people aged 30-42 working in different group teams in the UX and Commercial field in Italy.

These are the results:

Mattia N - 23.01.25

Age: Around 30

Work: Ux Designer for Accenture (Fintech), Milan

How many time I check the mails: 10/12 times per day the personal one, esp because I receive many notifications on my mobile.

I check the work email less, only when I reveive a notification usually.

Personal: I use Spark, because I can use 4 accounts at the same time.

Work: Outlook

Outlook

In Outlook, I use thread view. I don't normally have long conversations, unless there are long threads with multiple people, that happen during often long periods of time (some weeks or even months).

How do I manage long threads: The reading is sometimes a little difficult, because in Outlook, you don't understand start and end of the reply. It's too plain. There is a divider that doesn't help.

In very long threads, it would maybe be useful to summarize the content.

I read everything, because I am usually interested in the whole conversation. I know all people who send replies. But I don't think I'd like to choose the people I read the replies from. I would not choose which one I'd like to read. I read everything.

Feedback to our UX idea

I showed a picture of the mockup with threading graph

Feedback: It's similar to what Outlook does already, but Outlook does it in a less structured manner and only in the web. You can expand and see the whole thread.

It doesn't use avatars, but you can see the chronological order of the replies that sometimes helps.

I am not able to tell you if I'd like your idea, I am not used to see it. Also, people don't have often an image in the avatar, so one character is hard to interpret.

Riccardo B - 22.01.25

Age: Around 30

Work: Commercial in a multinational company that builds CNC machines, Padua

How many time I check the mails: around 10 times per day

I use Outlook for work, Gmail for personal

Usually, when sending emails, I try not to dwell too much (I try to be concise)

How many collegues do I have: around 300

I send very precise emails, I don't leave space for pointless wandering. I prefer using Whatsapp for fast conversations, or I normally talk with a person face to face if I need anything.

It happens that I get in CC in long threads but I am not directly involved. Even the content of the conversation is not pertinent with what I do, so I don't even read.

Maybe I don't need to follow the whole thread. Maybe some part of content is relevent to my work but they put me in the middle and everybody answers and I don't need to read what they write.

This happens often to most of my collegues as well.

@@ Line 17: / Line 17: @@
 Work: Outlook
-In Outlook, I use thread view. Reading is sometimes difficult, because you don't know when one reply starts and finishes, because there is no clear divider. I don't normally have long conversations, unless there are long threads with multiple people, that happen during often long periods of time (some weeks or even months).
+==== Outlook ====
+In Outlook, I use thread view. I don't normally have long conversations, unless there are long threads with multiple people, that happen during often long periods of time (some weeks or even months).
-How do I manage long threads: The reading is sometimes a little difficult because in Outlook you don't understand start and end, too plain, there is a divider that doesn't help.
+How do I manage long threads: The reading is sometimes a little difficult, because in Outlook, you don't understand start and end of the reply. It's too plain. There is a divider that doesn't help.
-In very long threads it would be useful maybe a sum of the content.
+In very long threads, it would maybe be useful to summarize the content.
-I read everything because usually I am interested in the whole conversation. I know all people sending replies. But I don't think I'd like to choose the people I read the replies from, I wouldn't choose which one I'd like to read.
+I read everything, because I am usually interested in the whole conversation. I know all people who send replies. But I don't think I'd like to choose the people I read the replies from. I would not choose which one I'd like to read. I read everything.
-- picture of the mockup with threading graph shown -
+==== Feedback to our UX idea ====
+I showed a picture of the mockup with threading graph
-Feedback: It's similar to what Outlook does already, in a less structured manner and only in the web. You can expand and see the whole thread.
+Feedback: It's similar to what Outlook does already, but Outlook does it in a less structured manner and only in the web. You can expand and see the whole thread.
-It doesn't use Avatars but you can see the cronological order of the replies that sometimes HELPS!
+It doesn't use avatars, but you can see the chronological order of the replies that sometimes '''helps'''.
+I am not able to tell you if I'd like your idea, I am not used to see it. Also, people don't have often an image in the avatar, so one character is hard to interpret.
-I am not able to tell you if I'd like it, I am not used to see it. Also people don't have often an image in the avatar, so one character is hard to interpret.